You may cancel your order before it has been shipped for a full refund. To cancel an order, please contact our customer service team as soon as possible. Once your cancellation request is received and processed, we will issue a refund to your original payment method. Please note that orders already in the shipping process cannot be canceled. Refunds for canceled orders typically appear in your account within 5-7 business days, depending on your financial institution's processing time.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in the same condition as when you received it, and in its original packaging. You must also provide the original receipt or proof of purchase. Return shipping costs are the responsibility of the customer unless the return is due to our error (e.g., wrong item shipped or defective product). To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Items returned without an RMA number may not be processed.
Once your return is received and inspected, we will send you an email notification regarding the approval or rejection of your refund. If approved, your refund will be processed to your original payment method. Please allow up to 10 business days for the refund to appear in your account. Some financial institutions may require additional processing time. Only the cost of the merchandise will be refunded; original shipping charges are non-refundable unless the return is due to our error. For items purchased during promotional periods, the refund amount will reflect any applicable discounts.
If you haven't received your refund within the expected timeframe, please first check with your bank or credit card company as it may take additional time for the refund to post. If you've done this and still have not received your refund, please contact our customer service team with your order number and payment details. We will investigate the matter and work with our payment processor to resolve any issues. In cases where a refund was issued but not received, we may require additional verification before reissuing the refund to ensure proper accounting and prevent fraud.
If you have any questions about our Return & Refund Policy, please don't hesitate to contact us:
Company Name: astylesummit Japan Ltd.
Address: 1 Chome-12-3 Shinjuku, Shinjuku City, Tokyo 160-0022, Japan
Phone: +81 3-3345-6721
Email: [email protected]
Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM JST, excluding national holidays. We strive to respond to all inquiries within 24 business hours.
